FAQ

• Yes, you can cancel your order, but only if it has not yet been processed or shipped.
• If the order has already been shipped, you may need to wait for delivery and then initiate a return according to our return policy mentioned at the Return & Exchange page.
• To request a cancellation, contact our customer support team as soon as possible with your order details.

• We want to speak to you too! Contact us with any questions, concerns, or feedback.
• We will be sure to get back to you immediately within our working hours.
• However, please note that inquiries sent on Sundays will receive a reply the following Monday, but possibly sooner.

• We currently ship to the United Arab Emirates and GCC Countries.
• To enquire about shipping to a different destination, please contact us.

• Standard shipping normally takes 1 day Across Dubai.
• shipping Across UAE from 1-2 days (for an additional charge) estimated at checkout.
• International shipping times depend on the products and destination Contact Us for more inquires.

Requesting a Return:
To return a product from glagil.com, please follow these steps:

•  Check Eligibility: Ensure the product is eligible for return within 14 working days.
  
•  Log In: Access your account and navigate to "My Orders."
  
•  Select the Product: Choose the product you want to return and click "Return."
  
•  Provide Reason: Select a reason for the return.
  
•  Schedule Pickup: Arrange a pickup time for the item.
  
•  Prepare the Product: Ensure the item is unused, in its original condition, with all packaging and accessories intact.
  
•  Hand Over the Item: Provide the item to the delivery agent during pickup.

• Refunds are processed using the same payment method as the original purchase (credit card or cash).
• Refund requests are typically processed within 7 to 14 working days.

• Yes, your privacy and security are our top priorities.
• We use advanced encryption and secure servers to protect your personal information and no-one has access to your personal data.

• Log into your account, navigate to the "My Profile" section, and edit your details.
• Remember to save your changes before exiting.

• Click on the "Forgot Password" link on the login page and follow the instructions sent to your Email to reset your password.

• Enter your promo code at checkout in the designated field below your products.
• The discount will be applied automatically before payment.