Kate of London Mascara

At Glagil, we provide:

• Free delivery in Dubai (1-2 days).
• UAE-wide shipping for just 10 AED (1-3 days).
• GCC shipping: 4-10 days

(customs duties are the buyer's responsibility).

• Orders processed within 1 business day (weekends/holidays begin next day).
• Tracking link emailed upon shipping.

For returns, refer to our policy or contact us or get Support.

Return and Exchange Policy

Requesting a Return

• Ensure eligibility (within 14 working days).
• Log in to "My Orders," select the product, and click "Return."
• Provide a reason, schedule pickup, and prepare the unused item with original packaging.

Requesting an Exchange

• Follow the same steps as returns, indicating the request is for an exchange.
• Exchanges depend on stock availability.

Time Frame

• Returns/Exchanges: Request within 7-14 working days.
• Holidays (e.g., Eid) are considered in the time frame.

Non-returnable Items

• Used/opened cosmetics, personal items (e.g., underwear, swimwear), and non-defective opened products.

Conditions

• Items must be unused, in original condition, with invoice and accessories.
• If an exchange product is unavailable, a refund will be issued.

Refunds

• Processed via original payment method within 7-14 working days.

• Intended Use:

This product is designed for specific purpose.

Use only as directed.

• Age Recommendation:

Not suitable for children under 3 years old unless explicitly stated.

Always supervise children when using this product.

• Handling and Storage:

Store in a cool, dry place, away from direct sunlight and heat sources.

Keep out of reach of children and pets.

• Safety Precautions:

Inspect the product before use.

Do not use if damaged.

Follow all instructions provided in the user manual (if applicable).